Shipping policy

At CiviStorak, we work to make every order's journey from checkout to delivery as clear and convenient as possible. Please review the information below for details about our shipping arrangements.

Shipping Fee

We offer FREE STANDARD SHIPPING on all orders placed through CiviStorak.

There is no minimum order amount required to qualify. Customers will not be charged a standard shipping fee at checkout.

Order Processing

After payment has been successfully received, we will begin preparing your order for shipment.

Standard processing time: 1–3 business days

Processing time may occasionally be extended during holidays, promotional campaigns, or periods of unusually high order volume.

Orders are shipped after the preparation process has been completed.

Estimated Delivery Window

Shipping time varies depending on the destination and the carrier's transportation network.

United States

Estimated delivery: 10–24 business days

International Destinations

Estimated delivery: 10–24 business days

The estimated delivery period applies after the order has been processed and shipped. It is provided as a general guideline and should not be considered a guaranteed delivery date.

Shipping Notifications

Once your package has been dispatched, we will send a shipping confirmation to the email address associated with your order.

If tracking is available, the tracking number and relevant shipment information will be included.

Please note that tracking information may take a short time to update after the package enters the carrier's system.

International Orders & Customs

Customers ordering from outside the United States should be aware that international packages may be subject to customs clearance and local import regulations.

Depending on the destination country, additional charges may apply, such as:

  • Import duties

  • Customs fees

  • Local taxes or VAT

  • Brokerage or handling charges

Any such charges imposed by local authorities are the responsibility of the recipient. CiviStorak does not control these fees and cannot determine their amount.

Delivery Delays

Our estimated delivery timeframe is based on normal shipping conditions. Occasionally, an order may take longer due to circumstances outside our control.

Possible causes include:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Transportation disruptions

  • Public holidays

  • High seasonal shipping volumes

We appreciate your understanding when unexpected delays occur.

Address Changes & Accuracy

Please carefully check your shipping details before completing your purchase.

Customers are responsible for providing a complete and correct delivery address. CiviStorak is not responsible for delays, returned shipments, or delivery failures caused by incorrect or incomplete information entered by the customer.

If you notice an address error shortly after placing your order, please contact us as soon as possible.

Questions About Shipping?

For questions about your order, shipment status, or delivery information, please contact our customer service team.

CiviStorak

Customer Support: sales@civistorak.shop

We appreciate your patience and thank you for choosing CiviStorak.